Juan I. Gómez
Sales Department Director
Customer Service Director
Sales & Marketing
Sales & Marketing
Our sales and marketing team has the responsibility of providing all our customers with the best options that fit the needs of your business. Through our Business Consultants experts in everything related to the administration of human resources, we offer analysis and consulting. Through our marketing team, we maintain our company’s presence and positioning in the different industries we serve and serve the different strategic needs of the market to continue as a leading company of Human Capital Management solutions.
Directed to integrate our Kronos Workforce tool effectively and efficiently. It focuses on establishing an implementation methodology that ensures the client can maximize the solutions at the time and attendance level, payroll and human resources. Consists of project managers, functional resources, technical resources, trainers and administrative staff. They relate strategically with the client making Kronos an essential tool for daily tasks. The phases of project implementation are applied, including planning, analysis, construction, testing/certification and deployment.
Experienced and certified Helpdesk Specialists as well as on-site Service Specialists are waiting for your call; they will assist and escalate your incident in order to ensure the most effective solution. 80% of software related service calls received at the Helpdesk are solved without the intervention of Field Specialists. If field service is needed, we offer rapid on-site response for our active system Support Agreement. Field service personnel are well trained, certified and with many years of experience, ready to correct your problem quickly and efficiently.